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Privacy Policy (Hub)

Last updated on Nov 30 2023

At Refery Hub, we are committed to maintaining the trust and confidence of our business partners. The privacy of your data is paramount to us. This Privacy Policy outlines what information we collect, how we use it, and the rights you have in connection with it. By using the Refery Hub, you agree to the terms outlined in this policy.

Information We Collect

We collect various types of information to provide and improve our services:

  • IP Address: For logging purposes and to maintain the security of our platform.
  • Email: To communicate with you regarding your account and our services.
  • Firstname & Lastname: For account setup and identification.
  • Locale: Automatically detected to personalize your experience.
  • Timezone: Automatically detected to provide accurate timing information.

Public Information

The following fields will be shown publicly in the Refery mobile app:

Brand:

  • Name
  • Logo

Campaign:

  • All Images
  • Ad Text
  • Campaign Start
  • Campaign End
  • Total Price Pool
  • Price Pool Left
  • Landing Page URL
  • All Bets

Use of Your Information

We use your information to:

  • Facilitate the creation of and secure your account on our platform.
  • Provide, personalize, and improve our services.
  • Communicate with you about your account and provide customer support.
  • Monitor, detect, and deter unauthorized or fraudulent use of or abuse of the services.
  • Enable you to create and manage advertising campaigns.

Third-Party Services

We utilize the following third-party service, which is governed by its own privacy policy:

  • Cloudflare: To optimize web delivery and enhance security.
  • Pirsch: Cookie-free, and privacy-friendly web analytics.
  • Stripe: For payment processing.
  • Tawk: To offer real-time customer support.

Pirsch

For web analytics, we use Pirsch Analytics. Pirsch Analytics is a cookie-free web analytics software that was developed according to the Privacy by Design principle. To analyze visitor flows, Pirsch Analytics uses a hashing algorithm to generate a 16-digit number as the visitor ID when the page request is received. The input values are the IP address, the user agent, the date and a salt.

The visitor's IP address is not persisted in whole or in part, and is anonymized completely and non-reversibly by the hash. The inclusion of the date and the use of one salt per website ensures that website visitors cannot be recognized for more than 24 hours and cannot be tracked across multiple websites. A rough localization (country/city) is performed via a locally integrated database.

Stripe

For payment processing, we use Stripe. Stripe is an online payment platform that allows us to charge your account for the services we provide. All credit card and transaction information is stored securely on Stripe's servers, and we do not have direct access to this information. Stripe's use of your personal data is governed by their privacy policy.

Account Deletion

Upon deletion of your account, we retain data related to brands, audiences, and campaigns. This is necessary to keep active campaigns running and to meet the expectations of our users.

Your Rights

You have the right to access, modify, or delete your personal information at any time, subject to certain legal or contractual restrictions and reasonable notice.

We process your personal information with your consent and/or as necessary to provide the services you request, for our legitimate interests or the legitimate interests of third parties, or to comply with law or fulfill other legal obligations. By using Refery, you consent to this processing.

Data Retention

We retain personal information for as long as necessary to provide the services, support your account, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Refery aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

  • The right to access, update, or delete the information we have on you.
  • The right of rectification – You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object – You have the right to object to our processing of your Personal Data.
  • The right of restriction – You have the right to request that we restrict the processing of your personal information.
  • The right to data portability – You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
  • The right to withdraw consent – You also have the right to withdraw your consent at any time where Refery relied on your consent to process your personal information.

Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Data Security

We employ administrative, physical, and electronic measures designed to protect your information from unauthorized access. However, despite these efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed to prevent any interception or other types of misuse.

Cookies and Similar Technologies

We may use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Read more about our cookie policy.

Designated Data Protection Officer

We have designated a Data Protection Officer (DPO) to ensure our processing of personal data is in compliance with this privacy policy and applicable law. You can contact our DPO at [email protected].

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at Contact Page.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.